Returns Policy Faulty items If your item arrives faulty, please contact us within 30 days of the invoice date at admin@bardwellindustries.com.au with your order number and photos of the fault, before sending anything back. Once we've inspected it, we'll arrange a repair, exchange or refund. Conditions Returns are accepted for faulty items only, within 30 days of the invoice date. We don't accept change-of-mind returns. Please contact us before returning any product. Return shipping is at the customer's expense. Items must be returned securely packed and in the condition they were received. Refunds cover the product price only, not delivery or other charges. We may offer an exchange or store credit instead. This policy does not affect your rights under the Australian Consumer Law.